Return Policy for Frontier Star Collectibles

At Frontier Star Collectibles, customer satisfaction is important to us. We take pride in offering quality replica antique firearms, collectibles, vintage décor, and historical accessories. Please review our return policy before making a purchase.

We accept returns on most items within 14 days of delivery if:

• The item is in its original condition. 
• The item is unused and undamaged. 
• All original packaging, tags, and accessories are included. 
• Proof of purchase is provided. 

The following items are not eligible for return unless they arrive damaged or incorrect:

• Final sale items. 
• Custom or special-order products. 
• Consignment items. 
• Gift cards. 
• Items described as having specific wear, defects, or imperfections. 

Because many items are vintage or one-of-a-kind, minor signs of age and wear may be part of their character and are not considered defects.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number. 
• A description of the issue. 
• Clear photos of the item and packaging. 

We will work with you to provide a replacement, store credit, or refund where appropriate.

Please contact us before returning any item. Unauthorized returns may not be accepted.

To request a return, use the contact form on our website or email us with your order details.

• Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged. 
• We recommend using a tracked and insured shipping method. 
• Frontier Star Collectibles is not responsible for returns lost or damaged in transit. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Because many of our items are unique, direct exchanges may not be possible. If a replacement is available, we will gladly arrange one.

Orders may be cancelled if they have not yet shipped. Once an order has been dispatched, our standard return policy applies.

All replica antique firearms are sold as decorative collectibles only. Customers are responsible for ensuring that ownership and possession comply with applicable laws in their province or territory.

Please consult the RCMP Canadian Firearms Program for current information.

If you have questions about returns or refunds, please contact Frontier Star Collectibles through our website contact form.

We want you to be confident in every purchase. If there is a problem with your order, we will work with you to make it right.